"Returns"
Products can be returned within 30 days of the purchase date. The item(s) must be unused and still in the original packaging. Refunds will be minus the shipping charges and subject to our Credits policy. Call Softball Unlimited first to set up the return.

"Credits"
Any and all credits incur a 5% bank fee of the total credit. This applies, but isn't limited; to refunds on returned items, credits on balances due for exchanged items and orders cancelled after 3:00 p.m. PST of the purchase date. This policy is not subject to negotiation.

"Exchanges"
Exchanges can be made within 30 days of the purchase date. The item(s) must be unused and in the original packaging. The customer is responsible for the shipping in both directions. Call Softball Unlimited first to set up the exchange.

Due to a Softball Unlimited shipping mistake: If you receive any incorrect merchandise, contact Softball Unlimited immediately so that we can send you the correct merchandise along with a call tag that you will use to return the incorrect merchandise to Softball Unlimited. If after a reasonable time (7-10 days) has gone by since you recieved the call tag and you do not return the merchandise, we will attempt to contact you by phone and or e-mail, to remind you that you owe us merchandise, and there is no response from you, then Softball Unlimited reserves the right to charge your credit card for the product you decided to keep.